Website, System Support & Maintenance

Keep Your Business Running Smoothly with Expert Support & Maintenance

At Synecta Digital, we go beyond just building websites and systems — we ensure they run flawlessly, securely, and efficiently, every single day. Our comprehensive website and systems support services are designed to help businesses in Sri Lanka and beyond stay online, up-to-date, and fully optimized.

From real-time bug fixes and security patches to routine performance audits and server maintenance, we provide ongoing support for your digital infrastructure — so you can focus on growing your business while we handle the tech.

What We Offer
 
🛠️ Website Maintenance & Updates
 
Your website is a living asset that needs regular attention. We provide routine updates, content changes, plugin upgrades, and performance monitoring to ensure your website is always fresh, fast, and functional.
 

• Regular content & design updates

• Plugin and theme upgrades (WordPress, Shopify, etc.)

• Backup and restore services

• Broken link fixes

• Domain & SSL renewal support

• Error and bug resolution

🖥️ System Support & Monitoring
 
Whether it’s a website, ERP system, or POS integration, we offer end-to-end technical support and proactive monitoring to catch issues before they impact your business.

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• Real-time uptime monitoring

• Server performance checks

• Error log analysis

• Automated alerts & issue tracking

• Support for integrations (POS, ERP, Payment Gateways)
   

🔒 Security Management

Cybersecurity threats are constantly evolving. We help secure your systems through regular security audits, firewall monitoring, and best-practice implementation.
 

• Malware scanning and removal

• SSL certificate management

• Website firewall configuration

• Login & admin access controls

• Backup & disaster recovery setup

🧑‍💻 Technical Help Desk & Support
 
We act as your dedicated tech team. When you or your staff run into issues, we’re one message or call away with fast, reliable, and friendly tech support.
 

• Priority email and chat support

• Ticketing system for issue tracking

• Emergency issue handling (site down, system crash)

• Training and troubleshooting sessions
   

🔄 Version Control & Rollback
 
Mistakes happen — but we make sure they don’t cost you business. With version control and rollback systems in place, your data and websites are always protected.

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• Git-based version control (for custom builds)

• Manual restore points for websites

• Safe sandbox environments for testing

Why Ongoing Maintenance is Critical
 
✅ Prevent Downtime – Lost uptime = lost revenue. Our proactive monitoring keeps your systems running 24/7.
✅ Enhance Security – We constantly patch vulnerabilities and monitor threats.
✅ Improve Speed & SEO – A slow or buggy site affects your Google rankings and conversions.
✅ Ensure Compatibility – Avoid issues from outdated plugins or systems clashing after updates.
✅ Support Business Growth – As you scale, your systems need to scale too — we help you do it seamlessly.
 
Who We Support
 
We work with businesses of all sizes across a range of industries:
 

• eCommerce Stores (Shopify, WooCommerce, Magento)

• Service-Based Businesses

• Corporate Websites & Portfolios

• ERP & POS Systems

• Educational Platforms & Booking Systems

• Custom Web Apps & SaaS
   

Our Maintenance Plans
 
We offer flexible support packages to suit every business need:
 
🔹 Basic Plan
 

• Ideal for small business websites

• Plugin and theme updates

• Security scans and SSL monitoring

• Regular backups and restoration support
   

🔹 Standard Plan
 

• Great for growing eCommerce sites

• Includes everything in the Basic Plan

• Performance monitoring & uptime alerts

• Priority email/chat support

• Minor content or design edits monthly
   

🔹 Advanced Plan
 

• Best for complex systems (POS, ERP, high-traffic websites)

• Includes everything in Standard Plan

• Dedicated system administrator

• Full ERP/POS integration monitoring

• Custom development fixes and optimization

• Emergency & weekend support
   

 
💡 We also offer custom SLAs and on-demand support for businesses with unique requirements.

Tools & Technologies We Work With
 
We support a wide range of platforms and technologies, including:
 

• WordPress & WooCommerce

• Shopify & Shopify Plus

• PHP, HTML/CSS, JavaScript

• MySQL, Firebase, MongoDB

• POS & ERP integrations (QuickBooks, Zoho, Odoo)
   

Why Choose Synecta Digital?
 
🌐 Local & Reliable – We’re a Sri Lankan company that understands your local hosting, domain, and system needs.

💻 Experienced Developers – Our team has managed systems for high-traffic sites like Cosmetics.lk and SupplementVault.lk.

📞 Responsive Support – No automated bots. Real human help. Fast.

🔁 Full Lifecycle Support – From launch to growth to scaling — we support every stage.

🔒 Security-First Approach – We prioritize system security and data protection in everything we do.

📈 Performance-Oriented – We make sure your systems run fast, stay healthy, and support your long-term goals.

Frequently Asked Questions (FAQs)
 
Q: How often should I update my website?
A: We recommend monthly maintenance at minimum — including plugin updates, security checks, and speed optimization.
 
Q: What if I already have a developer?
A: We can work alongside your existing developer or team to handle ongoing maintenance, performance monitoring, or specific issue resolution.
 
Q: Do you support systems you didn’t build?
A: Yes, we’re experienced in taking over and supporting existing websites and platforms — even those built by other agencies.
 
Q: What happens if my site goes down?
A: Our monitoring tools alert us in real-time. We offer emergency support to bring your site back up ASAP.
 
Q: Can I upgrade or cancel my maintenance plan?
A: Yes. Our plans are flexible, and you can upgrade, downgrade, or pause based on your current business needs.

Keep Your Business Systems Running at Peak Performance

Don’t wait for your website or systems to crash before taking action. With Synecta Digital’s Website & System Maintenance Services, you’ll enjoy peace of mind, better performance, and fast support when it matters most.

📩 Contact us today for a free consultation or request a custom quote.

📞 Call us: [+94 77 821 0635]​

💬 WhatsApp us: https://wa.me/94778210635

🌐 www.synectadigital.com